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| ITSP
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| Enterprise
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| Web
Call Center |
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ViDaWeb
Call Center is built from
the ground up as a complete
VoIP solution for managing
contacts and improving customer
relationships. Combined
with a consolidated contact
routing, queuing, and tracking
system, companies have everything
they need to deliver consistent,
end-to-end service.
Customers just do the ¡§One
click!!¡¨ on the web page
to get the professional
service, also speak to internet
agents of your company right
away as face to face. Enterprises
would never loose the any
valuable chances. Low implement
cost and effort make biggest
effect on your marketing
and business.
Except customer service
center, ViDaWeb Call Center
solution also can constructs
a complete Community Communication
platform. Not only text
chatting, but also vivid
voice can provide great
experience between your
fellows in Community Communication
platform. Enterprise internal
community, Dot Com community,
or campus / club community
all can be built easily
and completely. |
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| Benefit |
- Implement
e-Age customer relationship
mechanism through Web
interactive, real-time,
warm, professional customer
service.
- Grasp
every valuable customer
anywhere in internet.
- Both
inbound call and outbound
call can be connected
between customers and
¡§virtual¡¨ call center
agents that located
in any location of internet.
- Intelligent
automatic Callback function
from Web Call center
virtual agents to increase
service quality and
customer satisfaction.
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WHOM |
| Who
Need ViDaWeb
Call Center Solution? |
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- The enterprises
that need to create new market rapidly.
- E-Commerce business,
Internet virtual community service
provider
- The enterprises
that need to provide more reliable
service for nowadays customers.
- The enterprises
that want to easily implement Web
Call Center solution which can protect
investment (including IVR, or PBX)
and well realized.
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Architecture
and KEY COMPONENTS
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| The architecture
can be scale to very big
to fulfill requirement of
enterprises, and also small
for SOHOs to hire internet
virtual agents.
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| Key
Components |
(1) ViDaGates: Including PBX Gate,
mini Gate, and Office Gate.
(2) Trunk Gateway: PBX Gate
and standard H.323 trunk
gateway with T1/E1 PRI.
(3) Gate Manager: Provides
call routing, DHCP, and
VoIP NAT pass-through function.
(4) Web Call Server: Provide
ACD and IVR major functions.
(5) Web Call icon: Very
small embed components in
user Web page.
(6) ViDaIP Phones: ViDaiPhone, DiPhone, ProPhone.
(7) ViDaCall: ViDaCall
(Softphone) which is installed
in PC/Notebook. |
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| Key
Components |
(1) ViDaGates: Including PBX Gate,
mini Gate, and Office Gate.
(2) Trunk Gateway: PBX Gate
and standard H.323 trunk
gateway with T1/E1 PRI.
(3) Gate Manager: Provides
call routing, DHCP, and
VoIP NAT pass-through function.
(4) Web Call Server: Provide
ACD and IVR major functions.
(5) Web Call icon: Very
small embed components in
user Web page. |
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V1.0 (c)
Copyright 2003 ViDaCommunication Inc. All Rights Reserved.
ViDaCommunication, INC.
8F-12,No. 351, Chung Shan Rd., Sec. 2, Chung Ho City, Taipei, Taiwan , R.O.C.
Tel: (886)-2-8228-1266/E-mail:
Info@vida21.com |
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