ITSP
Enterprise
Web Call Center

 




ViDaITSPsolutio provides ITSPs and carriers with strong and complete prepaid/postpaid/wholesale solution. ViDaITSP solution also enriches ITSP¡¦s services and expands revenue. With ViDaITSP solution, both Wholesale and Retail business can be realized, we also help you build. Redundancy and security mechanisms are provided in ViDaITSP solution.
Benefit
What ViDaITSP solution provides?
Customers can have important benefits by choosing ViDaITSP solution. Great revenue and correct Business models can help your business and subscribers expand continuously. That¡¦s reason why we design and provide customers this strong solution. Important benefits for you:
 
Intelligent ACD ¡V System chooses the ¡§Shortest Voice Path¡¨, ¡§Best Voice Quality¡¨, and ¡§Lowest rate cost¡¨ from your VoIP map automatically.
Remote Management Cost Down ¡V The Operation cost come from >>
(1) Devices Management: Customers can complete the heavy management jobs of CPE devices remotely via ViDaXP, the kernel of ViDaITSP solution.

(2) Operation Cost: No more hire operation engineers for maintain job. No more waste of investment.
Everything H.323 standard ¡V ViDaITSP solution is designed based on H.323 standard. Customers can easily integrate 3rd parties H.323 products into the original architecture without changing design.
Power ¡§ViDaXP¡¨ enriches business models >>
 
    (1) IP to PSTN: VoIP CPEs (IP Phones & GWs) call to any PSTN Phones, including mobile phone.

    (2) PSTN to IP: PSTN Phones call to internet VoIP CPE via trunk gateway or residential gateway.

    (3) PSTN to PSTN: Wholesale voice routing and multiple rate table combination as you request. Also PSTN Phones can reach destination PSTN Phones by passing through the internet.

    (4) Internet Call Center: Professional ¡§Virtual Call center¡¨ in internet can help carrier or ITSPs to decrease cost, also to build new business by renting the virtual agent services to enterprises or SOHOs.

    (5) Intelligent Call Back: What do customers care? This Call back service can increase the satisfaction of your subscribers. They pay and dial less to get service providers¡¦ information, but you get and keep huge customers and business value.
The whole picture ofViDaITSP solutioncontains several functional elements, including network elements and customer premises elements. The network elements comprise Call eXchanger Professional (ViDaXP™), Proxy Server, PBX Gate (Trunk Gateway). The customer premises elements comprise ViDaIP Phone, ViDaCall (IP Softphone), and ViDaVoIP Gate series (ViDaPBX Gate, ViDamini-Gate, and ViDaOffice Gate).ViDa does the ¡§Must¡¨ and ¡§Best¡¨ design for complete your business construction.

TO WHOM
Who Need ViDaITSP Solution?
 
  • ITSP, and Wholesale voice resellers
  • Network service providers terminating calls for ISP-originated services
  • Switch-based resellers integrating VoIP routes
  • New/existing service providers, or carriers
  • Wireless/Wired carriers building VoIP ¡§backbone¡¨ networks, extending this for international interconnect
  • Traditional carriers migrating existing wholesale business from TDM to VoIP
 
Architecture and KEY COMPONENTS
1. Prepaid BIZ :
ViDaITSP Solution can help you build your prepaid service easily. Customers can build the prepaid and postpaid mechanism simultaneously or only the postpaid mechanism first, which depends on customers¡¦ business plans and purposes. Prepaid business can help ITSPs and carriers to get maximum biz benefits. You can have much more CPEs applications via ViDaXP™ integration, including VoIP CPE devices (IP Phones, Gateways, Trunk Gateway) and especially the PSTN CPE and ViDaiVR integration. This helps your to provide rich services for subscribers and get revenue from kinds of applications and services.

In the prepaid service, an ITSP/VoIP carrier can host prepaid services for different and multiple service providers on their infrastructure. Also, most prepaid service providers use VoIP wholesalers to terminate long-distance calls that are placed by prepaid subscribers.
 
What we provide?
  • We provide you standard H.323 Signaling with NAT pass-through solution.
  • Strong and Intelligent ¡§Route Engine¡¨ - Provide routing policies, dynamic routing policy base on hunting, port usage, real time ASR.
  • Very Convenient Device Management for the server based software downloading / upgrade (TFTP, FTP) to CPE devices.
  • Account Management - WEB GUI for easy access & management, multiple layers account management.
  • We provide you complete¡¨ Billing Report¡¨, including Prepaid Solution bills phone2phone, pc2phone, pc2pc and phone2pc calls accurately.
  • Smart call back function for users take advantage of caller paid lower fee schedule.
ViDaITSP Solution supports types of the prepaid types. These are both subscriber services. We introduce you the bellow Figure that illustrates the components and signaling required.
 
Key Components
- IP devices
(1) Call eXchanger Professional (ViDaXP) - The Call eXchanger Professional is responsible for call processing, service logic, routing, charging, billing and other functions. It can manage & control different Trunk gateways, and Residential gateways.

(2) Proxy Server - The Proxy server is responsible for call processing, NAT function support of voice packet transmission, routing, charging and other functions in distribution VoIP architectures. It manages and controls different H323 terminals.

(3) PBX Gate (TG) - The PBX Gate shall be capable of transforming TDM¡Vbased bearer traffic into IP packets.

(4) IP Phone - IP Phone and ViDaCall (Softphone) in this architecture are implemented as standard H.323 End points.

(5) Office Gate - Standard H323 IP Gateway end points.

(6) Terminal Adapter (TA): ViDaDiBox
- PSTN devices
(1) POTS Phones
(2) Terminal Adapter (TA): Standard H323 TA with FXO & FXS
(3) Mobile Phone

2. Postpaid BIZ :
Postpaid service can be hosted by a wholesale VoIP carrier or an ITSP. ViDaITSP solution can support you to build reliable billing mechanism. Customers do not have to combine the CDR and rate table by kinds of tools. Just accessing Web GUI of the system, you can get complete and clean bills for subscribers based on accurate CDR and rate tables.
 
What we provide?
  • We provide you standard H.323 Signaling with NAT pass-through solution.
  • Strong and Intelligent ¡§Route Engine¡¨ - Provide routing policies, dynamic routing policy base on hunting, port usage, real time ASR.
  • Very Convenient Device Management for the server based software downloading / upgrade (TFTP, FTP) to CPE devices.
  • Account Management - WEB GUI for easy access & management, multiple layers account management.
  • We provide you complete¡§Billing Report¡¨,including Prepaid Solution bills phone2phone, pc2phone, pc2pc and phone2pc calls accurately.
  • Smart call back function for users take advantage of caller paid lower fee schedule.
Please refer the prepaid architecture.
 
Key Components
- IP devices
(1) Call eXchanger Professional (ViDaXP™)- The Call eXchanger Professional is responsible for call processing, service logic, routing, charging, billing and other functions. It can manage & control different Trunk gateways, and Residential gateways.

(2) Proxy Server - The Proxy server is responsible for call processing, NAT function support of voice packet transmission, routing, charging and other functions in distribution VoIP architectures. It manages and controls different H323 terminals.

(3) PBX Gate (TG) - The PBX Gate shall be capable of transforming TDM¡Vbased bearer traffic into IP packets.

(4) IP Phone - IP Phone and ViDaCall (Softphone) in this architecture are implemented as standard H.323 End points.

(5) Office Gate - Standard H323 IP Gateway end points.

(6) Terminal Adapter (TA): ViDaDiBox

ViDaITSP Solution provides you most flexibility biz models, please refer the below architectures¡G
ITSP solution # 1

ITSP solution # 2

ITSP solution # 3

TSP solution # 4

V1.0 (c) Copyright 2003 ViDaCommunication Inc. All Rights Reserved.
ViDaCommunication, INC.
8F-12,No. 351, Chung Shan Rd., Sec. 2, Chung Ho City, Taipei, Taiwan , R.O.C.
Tel: (886)-2-8228-1266/E-mail: Info@vida21.com